Preview Mode — This workspace shows the Eclipse Transport operating model and user experience. Live shipment access will require approved credentials and connected freight records.
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Dispatch Partner Portal

Preview Mode

Preview Mode, Live-Ready Structure — this view is used for ECS, outside dispatch companies, fleet managers, carrier office teams, and approved carrier reps to understand authorized scope, update discipline, document workflow, and ET coordination standards.

Used For Day One

Used for dispatcher onboarding conversations, authorization expectations, load coordination standards, update discipline, document handoff, and representative performance alignment.

Dispatcher Dashboard Overview

Active Loads

9

Authorized carrier scope only

Loads Needing Updates

3

Milestone check-call due

Missing Documents

2

POD or backup pending

Pending Accessorials

4

ET review concepts

Urgent ET Messages

2

Escalation response needed

Authorized Carriers

3

Approved rep scope

Pending Authorizations

1

Carrier review concept

Update Compliance

94%

Rep scorecard concept

Authorized Carrier Scope Preview

Representatives can only see carriers that explicitly authorized them.

Copper Ridge Logistics

Carrier authorized

MC / DOT: MC-102938 / DOT-556677 placeholder

Representative company: ECS Dispatch Services (example)

Permission scope: Load updates + docs + accessorial requests

Approved contact: Ops coordinator placeholder

Review / expiration: Quarterly review concept

Mesa Fleet Transport

Authorization pending

MC / DOT: MC-223344 / DOT-998877 placeholder

Representative company: Outside Dispatch Group (example)

Permission scope: Pending ET + carrier confirmation

Approved contact: Carrier admin placeholder

Review / expiration: Approval pending concept

Canyon Line Hauling

Authorization expired / needs review

MC / DOT: MC-778899 / DOT-445566 placeholder

Representative company: Carrier office staff (example)

Permission scope: Limited until renewal concept

Approved contact: Fleet manager placeholder

Review / expiration: Renewal required concept

Valley Star Carriers

Removed authorization concept

MC / DOT: MC-667788 / DOT-332211 placeholder

Representative company: Former rep relationship concept

Permission scope: No active access

Approved contact: Carrier instruction update concept

Review / expiration: Removed per carrier instruction concept

Authorization Rules Preview

  • - Carrier must authorize the representative.
  • - Representative access is scoped to that carrier only.
  • - Representative cannot see unrelated carriers.
  • - Representative cannot act as ET.
  • - Representative cannot allocate ET freight across carriers unless authorized through ET process.
  • - ET can remove or limit representative access based on performance, compliance, or carrier instruction.

Load Coordination Preview

ET-LD-9102

Authorized carrier: Copper Ridge Logistics

Lane: Phoenix, AZ -> El Paso, TX

Equipment type: Dry van 53'

Pickup window: Apr 22 · 06:00 - 10:00

Delivery window: Apr 23 · by 18:00

Milestone status: In transit

Driver/truck info status: Truck confirmed concept

Document status: POD pending concept

Accessorial status: Detention requested concept

ET-LD-9110

Authorized carrier: Mesa Fleet Transport

Lane: Las Vegas, NV -> Ontario, CA

Equipment type: Reefer 53'

Pickup window: Apr 22 · 14:00 - 17:00

Delivery window: Apr 23 · 07:00 - 11:00

Milestone status: Arrived at pickup

Driver/truck info status: Driver details pending concept

Document status: BOL acknowledged concept

Accessorial status: No request concept

Load Updates Preview

  1. 1Driver assigned
  2. 2Truck/trailer confirmed
  3. 3Arrived at pickup
  4. 4Loaded
  5. 5In transit
  6. 6Arrived at delivery
  7. 7Delivered
  8. 8POD submitted

Preview only — no live shipment status is updated.

Driver / Truck Detail Preview

Driver name

Driver placeholder

Driver phone

(000) 000-0000 placeholder

Truck number

TRK-552

Trailer number

TRL-6631

Equipment type

Dry van 53'

Tracking readiness

Tracking connected concept

Appointment confirmation

Confirmed concept

Document Center Preview

BOL

Required at pickup

POD

Required at delivery

Carrier invoice

Pending concept

Lumper receipt

If applicable

Detention proof

If requested

Accessorial backup

If requested

Missing document follow-up

ET reminder concept

Accessorial Requests Preview

Detention

Under ET review

Documentation needed concept

Lumper

Requested

Receipt required concept

Layover

Approved concept

Closeout pending concept

TONU

Needs correction concept

Dispatch evidence missing concept

Extra stop

Requested

Under ET review concept

Rework

Rejected / needs correction concept

Add signed backup concept

Messages with ET Preview

ETA update request

ET: Please confirm refreshed ETA for authorized load lane planning.

Missing POD follow-up

ET: POD is still missing for closeout review concept.

Detention documentation request

ET: Send check-in/check-out support for detention concept.

Driver unreachable escalation

ET: Carrier/rep escalation process concept initiated.

Appointment confirmation

ET: Receiver window update confirmed concept.

Carrier authorization question

ET: Carrier scope verification requested concept.

Performance / Rep Scorecard Preview

Update response time

Within 15 min concept

On-time update compliance

94% concept

POD upload speed

Same-day concept

Accessorial documentation quality

Meets standard concept

Issue escalation speed

Early escalation concept

Missing document rate

Low variance concept

Carrier feedback

Positive trend concept

ET trust level

Preferred / Approved / Watchlist / Restricted concept

What Dispatchers / Authorized Reps Can See

  • - Loads for carriers that authorized them
  • - Safe load references
  • - Lane and appointment details needed for coordination
  • - Driver/truck detail requirements
  • - Document requirements
  • - Update milestones
  • - Accessorial request status concepts
  • - ET messages related to their authorized loads
  • - Their own rep performance concept

What Dispatchers / Authorized Reps Cannot See

  • - ET margin
  • - Shipper sell rates
  • - Customer billing
  • - Other carriers not authorized to them
  • - Other carriers' loads
  • - Other carriers' documents
  • - Other carriers' payment status
  • - Full ET customer list
  • - Internal broker notes
  • - Shipper billing details
  • - Carrier banking/payment details unless specifically authorized later
  • - Live database records in preview mode

ECS / Outside Dispatcher Positioning

ECS is one possible approved Authorized Representative / Dispatcher option. ET may also work with outside dispatcher companies, fleet managers, carrier office staff, and direct carrier contacts. All representatives follow the same ET standards.

  • Fast response
  • Accurate ETAs
  • Early issue reporting
  • No unauthorized reassignment
  • No double brokering
  • Clear document submission
  • Accessorial documentation before approval
  • Professional communication
  • Respect for ET shipper relationship

Dispatcher Workflow Timeline

  1. 1Carrier Authorization
  2. 2Load Assigned
  3. 3Driver/Truck Confirmed
  4. 4Status Updates
  5. 5Document Upload
  6. 6Accessorial Review
  7. 7Closeout

Preview-only action area

Preview only — no live freight record is created or updated.